Support for incident management

For platform requests or incidents, you can get help from the D2S Live Support Team by raising a ticket. You will need a Defence Digital account to raise a ticket.

Support is available 9am to 5pm, Monday to Friday. We aim to respond to priority tickets on the same working day.

You are responsible for the development, running and maintenance of your applications.

Service management support

We offer:

• continuous platform and security updates
• 24/7 automated monitoring
• service performance monitoring with agreed Service Level Targets

Additional support

Once you have received access to the D2S//Platform, you can:

• raise general platform queries with the D2S Live Support Team by using the #ext-help-d2s channel on Slack
• seek advice from other developers by using the #d2s-dev-community channel on Slack
• access the D2S User Hub for technical user guidance
• seek advice from the D2S Engineering Coach